Mirats Rewards is an online research community operated by Mirats Insights.

Members can participate in market research activities such as online surveys and, from time to time, other research opportunities including interviews, focus groups, product tests and specialised studies.

When you qualify for and successfully complete an eligible activity, you may receive a reward for your participation.

The opinions collected through Mirats Rewards help organisations better understand consumers and make better decisions about products, services, communications and customer experiences.

Yes.

There is no membership fee or subscription charge to join Mirats Rewards or participate in surveys.

You should never be asked to pay money to become eligible for a Mirats Rewards survey.

It is simple:

1. Create your account. Register and verify your details.
2. Complete your profile. Tell us a little about yourself so we can identify research opportunities that may be relevant to you.
3. Find surveys. Eligible surveys may appear in your account or be sent to you through available notification channels.
4. Participate. Answer the survey carefully and honestly.
5. Earn rewards. For eligible successfully completed surveys, the reward shown for that opportunity will be added to your account after the completion has been validated.

Mirats Rewards is operated by Mirats Insights Private Limited, a market research and consumer insights company.

Mirats Insights works with organisations conducting research across consumer, business and specialist audiences.

Eligibility can depend on the country in which Mirats Rewards operates and the minimum age permitted for panel membership in that market.

You must provide accurate information during registration and meet any applicable eligibility requirements.

Only one personal account should be maintained by each member.

Verification helps us confirm that your account belongs to a real person and protects the Mirats Rewards community from duplicate accounts, automated registrations and fraudulent activity.

It also helps us keep your account and rewards more secure.

No.

Each person should maintain only one Mirats Rewards account.

Creating multiple accounts may result in the accounts being reviewed, restricted or closed and may affect eligibility for pending rewards.

Generally, separate eligible individuals may maintain their own accounts provided each account belongs to a genuine individual and uses that person’s own information.

Accounts should not be shared.

Each member must answer surveys independently.

Your registration and redemption information should belong to you unless Mirats Rewards specifically allows another arrangement.

Using another person’s credentials can create verification problems and may delay account or reward processing.

Your profile helps Mirats Rewards understand which research opportunities are most relevant to you.

For example, a study might be looking specifically for:

• people in a particular age group;
• residents of certain cities;
• people working in a certain industry;
• users of a particular category of products;
• parents;
• vehicle owners;
• smartphone users;
• business decision-makers; or
• people with certain purchasing experiences.

Keeping your profile complete and accurate can improve our ability to match you with relevant studies.

It does not guarantee that you will qualify for every survey.

Market research frequently requires feedback from particular groups of people.

Information such as your age, location, occupation, household profile or product usage can help determine whether a study is relevant to you.

This also reduces the number of unnecessary questions we may need to ask before matching you with a survey.

Yes.

You should update your profile whenever important information changes.

For example:

• you move to another city;
• your employment changes;
• your marital or household situation changes;
• you buy a vehicle;
• you change your primary mobile device; or
• your purchasing habits change significantly.

Accurate profiles improve survey matching and help maintain research quality.

Providing inaccurate, misleading or intentionally inconsistent information can affect survey matching and may trigger a quality review.

Repeated or serious inconsistencies may result in survey rewards being withheld, access being restricted or the account being reviewed.

Always answer accurately.

Available surveys may appear in your Mirats Rewards account.

Depending on the notification options available to you, we may also notify you about opportunities through email, SMS, push notifications or other permitted channels.

Survey availability varies.

There is no fixed number.

Survey availability depends on factors such as:

• your profile;
• where you live;
• your age;
• research demand;
• the categories you use;
• the audiences required by our research clients;
• available quotas; and
• your previous research participation.

Some members may receive opportunities more frequently than others.

Different research studies require different types of participants.

Another person may receive more invitations because their profile currently matches more active studies.

Survey volume can also change from week to week.

Completing and regularly updating your profile gives us more information with which to identify relevant opportunities.

No.

Participation is voluntary.

You are free to choose whether or not you want to participate in an available survey.

Declining one survey does not mean you have to leave Mirats Rewards.

Survey length varies.

Where available, an estimated completion time may be displayed before you begin.

Some surveys may take only a few minutes, while more detailed research can take longer.

Many surveys are designed to work on smartphones, tablets and computers.

However, certain studies may require a particular type of device.

If a research activity requires a desktop computer, webcam, microphone or another specific technology, this should normally be communicated as part of the study instructions.

Most research studies are designed for a specific audience.

The first few questions may therefore be used to determine whether you meet the requirements of that particular study.

These are commonly known as screening questions.

Being screened out usually means that your profile or answers did not match the target audience required for that particular study.

For example, a survey may require:

• people who recently purchased a particular product;
• people within a specific age group;
• users of a certain brand;
• residents of selected cities;
• people working in particular professions; or
• specific household characteristics.

A screen-out does not mean there is anything wrong with your account.

It simply means that particular research opportunity was not the right match.

Sometimes eligibility cannot be determined from a single question.

A research study may need to confirm several characteristics before deciding whether someone qualifies.

We aim to make the matching process as efficient as possible, but the exact qualification process can vary between surveys.

Research studies usually need a predetermined number of participants from different groups.

For example, a study may need a particular number of participants from:

• different age groups;
• different cities;
• different genders;
• different brands;
• different occupations; or
• different customer types.

Once enough responses have been collected for your particular group, that quota may close.

If this happens, you may see a Quota Full or similar message.

This can occur even if the survey itself remains available to other types of participants.

Research quotas can fill quickly.

A survey that was available when you received the invitation may reach its required number of responses before you enter or finish it.

For this reason, participating earlier may sometimes improve your chances of finding an open quota.

No.

An invitation means we believe the survey may be relevant to you based on the information available to us.

Final eligibility is usually determined by the survey’s screening questions and available quotas.

Brands and researchers rely on survey results to make real decisions.

For research to be useful, responses need to come from genuine people who are reading questions carefully and answering truthfully.

Quality checks help protect both researchers and genuine Mirats Rewards members.

Quality reviews may consider factors such as:

• contradictory answers;
• repeatedly selecting answers without properly reading questions;
• completing surveys unrealistically quickly;
• providing meaningless open-ended responses;
• duplicate participation;
• attempting the same study multiple times;
• automated or non-human activity;
• inaccurate profile information; or
• other behaviour inconsistent with genuine research participation.

Individual surveys may use additional quality measures.

There is no special technique required.

Simply:

• read every question carefully;
• answer honestly;
• take your time;
• provide thoughtful written answers when requested;
• keep your profile accurate;
• participate only once in each study; and
• avoid sharing your account with anyone else.

Good research depends on genuine opinions. There are usually no “right” answers.

No.

Survey responses should represent your own genuine opinions and experiences.

Using bots, automated scripts, AI-generated responses or other tools to artificially complete research may result in the response being rejected and the account being reviewed.

We recommend accessing Mirats Rewards normally from your actual location.

Technologies that mask or significantly alter your location or device information can interfere with survey eligibility and fraud-prevention systems and may cause some research opportunities to become unavailable.

Rewards may be earned when you successfully complete eligible research activities.

Before starting an opportunity, you may be shown information such as:

• the estimated survey length;
• the potential reward; and
• any important participation requirements.

Rewards are generally associated with successfully completed and validated participation.

Reward amounts can vary depending on factors such as:

• survey length;
• difficulty;
• target audience;
• incidence or availability of eligible participants;
• study type; and
• research requirements.

For example, a short general-consumer survey may have a different reward from a specialised professional study.

Always check the reward displayed for the opportunity before participating.

Your Mirats Rewards account will display your available reward balance and, where supported, your reward or transaction history.

This allows you to track earnings from eligible activities and redemptions.

Many eligible completions may be credited automatically after the survey has been successfully recorded.

In some cases, additional validation may be required before the reward is confirmed.

Special research activities may also have different validation periods.

First, allow sufficient time for the survey completion to be processed.

If your reward still does not appear, contact Mirats Rewards Support and provide as much information as possible, including:

• approximate date and time;
• survey name or survey ID, if available;
• the reward amount shown;
• your registered account details; and
• a screenshot of the completion page, if available.

This information helps us investigate the issue more efficiently.

The reward displayed for a survey generally applies to a successful eligible completion unless stated otherwise.

Screen-outs, quota-full outcomes and other non-complete statuses may be treated differently.

Where Mirats Rewards offers a separate screen-out or participation credit, it will be communicated through the platform.

When your account becomes eligible for redemption, visit the Rewards or Wallet section of Mirats Rewards.

Available redemption options and any applicable minimum redemption amount will be displayed there.

Select your preferred option and follow the instructions shown on screen.

Reward options may vary depending on your country, availability and our reward partners.

The Rewards section of your account will always show the redemption methods currently available to you.

A minimum redemption balance may apply.

Your current threshold will be displayed within the Mirats Rewards redemption area before you submit a redemption request.

Processing times can vary depending on:

• the reward selected;
• payment or voucher provider;
• account verification;
• weekends or public holidays; and
• additional fraud or quality reviews where required.

You will normally be able to see the status of your redemption in your account where this feature is supported.

Occasionally a redemption may require additional verification.

This can happen to protect members and Mirats Rewards from unauthorised access, duplicate accounts or suspicious activity.

If additional information is required, Mirats Rewards Support may contact you.

Contact Support as soon as possible.

Once a reward has been successfully processed or issued to the information provided, it may not always be possible to reverse or replace it.

Always verify your redemption information carefully before submitting a request.

Not necessarily.

From time to time, eligible members may be invited to participate in other types of market research, such as:

• one-to-one interviews;
• online interviews;
• focus groups;
• product testing;
• home-use tests;
• central-location studies;
• research communities;
• diary studies;
• usability research; or
• other specialised research activities.

These opportunities may offer different rewards from regular online surveys.

In some studies, selected participants may be asked to try a product and provide feedback about their experience.

Product-testing studies normally have specific eligibility requirements and participation instructions.

If selected, you should carefully follow the instructions provided for that particular project.

An IDI, or In-Depth Interview, is usually a one-to-one conversation with a researcher.

A focus group is a moderated discussion involving several participants.

These studies allow researchers to explore opinions in greater depth than a traditional online survey.

Eligible members may occasionally receive invitations to these types of studies.

First check that you are using the same mobile number, email address or login method associated with your Mirats Rewards account.

If you use an OTP, request a new verification code and ensure you have entered the most recent code.

If the problem continues, contact Mirats Rewards Support.

OTP delivery can occasionally be delayed because of mobile networks or messaging providers.

You can try:

• checking that your mobile number is correct;
• waiting briefly before requesting another OTP;
• ensuring your phone has network coverage;
• checking whether SMS messages are being filtered; and
• restarting your device if necessary.

Avoid requesting many OTPs repeatedly in a very short period, as security limits may temporarily restrict additional requests.

Certain account information may be editable through your profile or account settings.

For information that cannot be changed directly, contact Mirats Rewards Support.

Additional verification may be required to protect your account.

Contact Mirats Rewards Support immediately.

Do not share verification codes, passwords or other account-security information with anyone.

Mirats Rewards representatives should never need you to disclose your password or complete OTP to another person.

Some personal and demographic information is necessary to operate a research panel.

We may use this information to:

• manage your membership;
• match you with relevant research;
• contact you about research opportunities;
• process rewards;
• maintain research quality;
• prevent fraud;
• protect the security of the platform; and
• meet applicable legal or regulatory requirements.

For complete information about data processing, members should refer to the Mirats Rewards Privacy Policy.

Market research results are generally used for research and analysis rather than direct marketing to individual respondents.

Depending on the study, responses may be supplied in aggregated, anonymised or pseudonymised form.

If a study requires personally identifiable information to be shared for a particular research purpose, appropriate information or consent should be provided as required.

Please refer to the Privacy Policy and any study-specific privacy notice for complete details.

Mirats Rewards is designed for market research participation, not as a way for companies to obtain members’ contact details for unsolicited sales.

If a specific study involves follow-up contact, additional research participation or another use requiring your permission, this should be communicated as part of the research process.

Yes.

Profile information can help us identify research opportunities where you may meet the audience requirements.

For example, a study about electric vehicles might require vehicle owners, while another study might require people working in a specific profession.

Profile matching reduces irrelevant invitations.

There are several reasons.

A study may need to:

• confirm that your information is still current;
• apply a specific eligibility definition;
• meet a client’s research requirements; or
• verify consistency for research-quality purposes.

Therefore, you may occasionally see questions you have answered previously.

Yes, Mirats Rewards may use appropriate technical and research-quality measures to protect the integrity of the panel.

These can include checks intended to identify duplicate participation, automated activity, inconsistent information and other behaviour that may compromise research quality or account security.

Try the following:

1. Check your internet connection.
2. Refresh the page once.
3. Try opening the survey again from Mirats Rewards.
4. Make sure your browser is up to date.
5. Disable unnecessary browser extensions that may interfere with websites.
6. Try a supported browser or device.

If the problem continues, contact Support and include the survey ID and a screenshot where possible.

This depends on the survey.

Some surveys save progress while others require a continuous session.

If the survey cannot be resumed and you believe you completed a significant portion of it, contact Support with the survey details so the situation can be reviewed.

Yes, sometimes.

Mirats Rewards works with research clients and technology partners, and some surveys may be hosted on another secure research platform.

After completing or exiting the study, you may be redirected back to Mirats Rewards so the participation status can be recorded.

Take a screenshot of the page if possible.

Then contact Support and include:

• the survey ID;
• approximate completion time;
• error message;
• reward shown; and
• screenshot.

This gives the support team more information to investigate whether the completion was recorded.

An account may occasionally be restricted while Mirats Rewards reviews activity relating to security, eligibility or research quality.

Possible reasons may include:

• duplicate accounts;
• inconsistent account information;
• unusual access patterns;
• suspected automated activity;
• repeated research-quality issues;
• misuse of survey opportunities; or
• violation of applicable membership terms.

A restriction does not necessarily mean that a final decision has been made.

Yes.

Accounts may be restricted, suspended or closed when there is evidence of serious or repeated violations of Mirats Rewards’ membership requirements, research-quality standards or applicable terms.

Where appropriate, additional verification may be requested before a decision is made.

Where notification preferences are available, you can change them through your account settings.

You can also choose not to participate in individual surveys.

Yes.

Members may request to close their account using the account options provided or by contacting Mirats Rewards Support.

Before closing your account, review any outstanding balance or pending rewards and the applicable Terms and Conditions, as account closure may affect unredeemed rewards.

Re-registration may be subject to Mirats Rewards’ current membership rules and account-verification requirements.

Do not create a second account while an existing account remains active.

No.

You should not have to pay a fee to participate in a legitimate Mirats Rewards research opportunity.

Be cautious of anyone claiming to represent Mirats Rewards who asks you to send money, purchase cryptocurrency, transfer funds or disclose sensitive credentials in order to unlock surveys or rewards.

You may need to enter an OTP into the official Mirats Rewards platform to verify your identity or sign in.

You should never share your OTP or password with another person, including someone claiming to be from Mirats Rewards Support.

When in doubt:

• access Mirats Rewards directly rather than through an unfamiliar link;
• never share passwords or OTPs;
• check the sender carefully;
• do not make payments to participate in research; and
• contact Mirats Rewards Support through the official platform if something appears suspicious.

The most useful things you can do are:

1. Complete your profile. The more accurate information we have, the better we can identify potential matches.
2. Keep your profile updated. Outdated information can result in irrelevant invitations.
3. Respond honestly. Consistent, genuine responses help maintain a healthy member profile.
4. Check Mirats Rewards regularly. Some surveys have limited quotas and may close quickly.
5. Enable notifications you are comfortable receiving. This can help you learn about new research opportunities sooner.

Survey availability will still depend on current research demand, so completing your profile does not guarantee a particular number of surveys or level of earnings.

Mirats Rewards should be viewed as a way to earn occasional rewards for sharing your opinions rather than as a guaranteed source of employment or income.

The number and value of available opportunities can vary considerably between members and over time.

No.

Market research demand changes constantly.

There may be periods when several surveys are available and other periods when very few match your profile.

This is normal for an online research panel.

We’re here to help.

Contact Mirats Rewards Support through the Help or Support section of the platform or email us at [email protected].

For survey-related problems, including the following information can help us resolve your request faster:

• your registered account details;
• survey ID, if available;
• date and approximate time of the issue;
• a short explanation of what happened; and
• a screenshot, if relevant.

Please never include your password or OTP in a support request.